How Doctor.G collects, uses, shares, and retains information across the website, the patient apps, and every connected provider workspace.
Effective date: February 20, 2026
MANDATORY CONDITION OF USE: DOCTORG AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.
Platform Names and Provider Entity
Dr. G, Dr.G, Doctor.G, DoctorG, DOCTORG, and Dtr-G are alternative names and stylizations of one and the same platform, and all are products of Eternal Health Ecosystems. Any reference to any one of these names in this document, on the website, or in the mobile apps refers to the same single provider entity and the same services, and every right, obligation, disclaimer, and limitation of liability stated in this document applies identically regardless of which name is used.
1. Binding Acceptance and Mandatory Condition
By accessing or using any Dr. G service on web or mobile app, you consent to this Privacy Policy and agree that continued use is permitted only if you accept the liability disclaimer stated in this policy and in the Terms & Conditions.
2. Scope of Privacy Policy
This policy applies to all pages, screens, APIs, workflows, and communications across the Dr. G website and mobile app, including login, profile, booking, queue, prescription, test request, payment, notifications, and support channels.
3. Legal and Operational Basis
Dr. G may process data in accordance with applicable legal obligations and business/security requirements and may update processing practices and policy language at any time.
4. Data Categories
We may collect identity/contact details, authentication data, access metadata, patient-entered data, appointment and support logs, payment metadata, technical diagnostics, device identifiers, cookie/SDK signals, and permission-based mobile data such as notifications, files, camera, and location when enabled.
5. Data Sources
Data may be obtained from direct submissions, authorized representatives, selected providers, integrated vendors, and automated system logs from web/app use.
6. Processing Purposes
Data may be used for account operations, identity checks, appointment and queue operations, provider coordination, reminders, billing references, payment processing, analytics, fraud control, legal compliance, and security response.
7. Consent, Withdrawal, and Restriction
Where consent is required, use of Dr. G constitutes consent to the processing described herein. Withdrawal may be requested where legally available but may limit or terminate use of features that require that data.
8. Sharing, Transfers, and Disclosure
Data may be shared on a need-to-know basis with providers, hospitals, clinics, labs, reception staff, service processors, payment partners, communication/cloud vendors, affiliates, advisors, and lawful authorities, and may be processed across jurisdictions.
9. Security and Risk Allocation
Reasonable controls may be implemented, but no system is fully secure or uninterrupted, and all use of digital services occurs with inherent risk acknowledged by users.
10. Retention and Deletion
Data may be retained for service continuity, legal obligations, security and fraud controls, dispute defense, and accounting requirements, and may be deleted, anonymized, archived, or legally held as required.
11. Third-Party Systems
Third-party and provider systems have independent controls and legal policies; Dr. G is not responsible for external platform operations or outcomes outside systems it directly controls.
12. Requests and Contact
Subject to applicable law and verification, requests for access, correction, deletion, or grievance redressal may be sent to [email protected]; requests may be denied or limited where legal/security obligations require.
13. Policy Updates and Continued Use
This policy may be revised at any time, and continued use after any update means acceptance of the revised policy. If you do not agree, your sole remedy is to stop using the website and app immediately.
